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Terms and Conditions

Table of Contents
1.
About i-Pmart - If you have any suggestions or comments please email us at customercare@ipmart.com.my
2.

Acceptance of Terms - When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order. These terms of use are a legal agreement between us and describe the terms and conditions applicable to your use of our website and the services we offer including the sale of products to consumers. You must read, agree with and accept all of the terms and conditions contained in this agreement and our Privacy Policy. This agreement includes those terms and conditions expressly set out below and those incorporated by reference. We strongly recommend that you also access and read any other information contained on other pages or websites referred to in this agreement, as they may contain further terms and conditions that apply to you.


It is your responsibility to make sure that your order contains acceptable and approved items for import into the country of destination/delivery. The buyers solely accept the full risk of any package (or part thereof) being detained by customs for whatever reason and acknowledge and agree that they will not hold i-Pmart liable for such packages, for whatever reason being unable to be delivered to their destination.


Your Conduct and Use Limitation - You shall not carry out any act or omission or procure any act or omission which would: (a) disrupt, impair or interfere with, alter or modify this website or its software; (b) act in a way that affects or reflects negatively on us or anyone else; (c) collect or attempt to collect any information from others including, without limitation, personally identifiable information, without such party's prior consent; (d) engage in any activities in such a manner as to expose i-Pmart or any third party to liability or adversely affecting the name, reputation or business of us or any such third party; (e) commit a crime or in the course of committing a crime or for an unlawful purpose to do any act that may damage the network or systems or cause the quality of i-Pmart to be impaired; (f) violating or attempting to violate the security of the website; (g) Cause any illegal, offensive, defamatory material to be placed on or associated with this website; (g) b in breach of any copyright, trade mark, privacy, confidence, or any other third party right; (h) cause any inconvenience to i-Pmart, its employees, servants, agents, software and other suppliers or any other third party (including, without limitation, creating or procuring software viruses, chain letters, unsolicited communications and 'spam'). NOTE: Violations of system or network security may result in civil or criminal liability.

3.

Back Orders - Occasionally, one of the products you have ordered may be out of stock. If this happens, you will always be emailed with the option for you to cancel your order or change your order should you prefer not to wait. You must therefore provide us with your e-mail address when ordering. If you decide to wait for an order, please be aware that you may have to wait longer than the delivery schedule times stated above.

4.

Changes to Products - i-Pmart may make changes to any products offered at i-Pmart, or to the applicable prices for any such products, at any time, without notice. The information provided at i-Pmart with respect to products may be out of date and i-Pmart makes no commitment to update the information provided at i-Pmart with respect to such products.

5.

Changes to the i-Pmart Terms of Use - Please check our Terms of Use periodically for changes as we reserve the right to change the terms and conditions of sale at anytime.

6.

Colours - Every effort has been made to reflect product colours as accurately as possible. However, due to differences in monitors, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product. All drawings, photos, descriptive matter, specifications and advertising issued on this website are issued or published for the sole purpose of giving an approximate idea of the products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.

7.

Custom Rights :

  • The customer who purchases the products is responsible for paying these customs rights, and of the possible paperwork involved.
  • The price of the products sold is in USD and it doesn't include taxes (VAT).
  • Customers are required to keep close track on their packages. If there is any delay in receiving a package, you will need to contact the designated courier services agency or immediately inform i-Pmart in order to ascertain the reason for the delay.
  • We will not be responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country's custom for their specific custom laws.
  • We will not be responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service fail after several attempts to deliver your package(s) due to your absence to collect the package(s) from
  • the given destination address.
  • The responsibility of the seller stops when the product has been shipped off to the address specified by the customer.
  • It is clear however, that we will do our best to help you in getting your product out of customs if additional proof of sale or of value is needed.
8.

Credit Card Security - We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our system. They are not held in clear text on any web site. We process payment by credit card through World Pay.

9.

Currency - We currently only accept Ringgit Malaysia and US Dollar and shall accept RM as the official currency for all calculations.

10.

Damage or Declared Goods - DHL, FEDEX, UPS and USPS will only cover the actual goods value if the package is damaged by the shipping agent during the transporting of your goods. (We would not be held responsible if you've requested for us to change the invoice value).

You are required to make a report to us on damaged item(s) in your package within 24 hours after you have received the package. We will not entertain any request if more than 24 hours after you have received the package.

11.

Delivery :

  • We shall endeavour to deliver your order within 1 - 7 working days upon successful payment confirmation unless otherwise specified. You should be able to receive your order within 3-10 working days (excluding Saturday, Sunday or Public Holiday) after shipment date, depending on the shipping courier you have chosen.
  • i-Pmart is committed to ensure that your orders are delivered to you safely and on time. Therefore only the authorized receiver shall be permitted to accept the delivery. Please make sure that the authorized receiver is present to make the authorized signature.
  • i-Pmart reserve the rights not to release the delivery in the absence of the authorized receiver.i-Pmart is making every effort to deliver your order within the time stated. However, due to certain unforeseen circumstances, slight delay in deliveries might occur, i-Pmart will not be liable for any loss caused to you by late or delayed delivery.
  • In the event if your package is lost by the shipping courier and your package has not been insured, we will only replace the lost products with the amount that is declared on the invoice according to your request.
12.

Disclaimer - THIS SITE IS PROVIDED BY I-PMART ON AN "AS IS" AND "AS AVAILABLE" BASIS. I-PMART MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, I-PMART DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, I-PMART DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE I-PMART WEB SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE PRODUCT. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT.

13.

Guarantee - Every effort is made to ensure your satisfaction at i-Pmart. If you are not happy with our service or product, please contact us and we will do our best to sort out the problem.

14.

Indemnification - You agree to defend, indemnify and hold harmless i-Pmart and its affiliates from and against any and all claims, damages, costs and expenses, including attorney's fees, arising from or related to your use of this site.

15.

Indemnity - In the event that you breach any of these terms, you will indemnify and keep indemnified i-Pmart, its subsidiaries, associated companies, employees, servants, agents, professional advisors, suppliers and affiliates from time to time against all damages, losses, claims, costs, charges, awards, orders, judgments and other liabilities suffered or threatened as a result of a breach of these terms and conditions.

16.

Laws - To the extent permitted by law, all sales at i-Pmart are governed by Malaysia law, without giving effect to its conflict of law provisions.

17.

Limitation of Liability - i-Pmart is not liable for any direct, indirect, special, incidental or consequential damages arising out of the use or the inability to use, the products on this site. This include but is not limited to the loss of data or loss of profit, even if i-Pmart was advised of the possibility of such damages.

18.

Linked sites - i-Pmart may contain links to other Internet sites ("linked sites"). i-Pmart does not assume any responsibility or liability for communications or materials available at such linked sites. These links are provided merely for your convenience. You are solely responsible for understanding any terms and conditions that may apply when you visit or place orders with the linked sites.

19.

Making A Purchase - You are never under any obligation to purchase anything at the online shop, so feel free to browse the products on sale. If you decide that you would like to purchase a product, you can do so easily! Simply click on any products that you wish to buy and put them into the shopping cart. After you have finished with your selection, click on Checkout and you will be asked for a few details before we proceed to satisfy your order. It's as simple as that!

20.

Miscellaneous - (1) If any of the aforementioned terms are held to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable terms will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the terms shall continue in effect; (2) i-Pmart's failure to insist on or enforce strict performance of these terms shall not be construed as a waiver by i-Pmart of any provision or any right it has to enforce these terms, nor shall any course of conduct between i-Pmart and you or any other party be deemed to modify any provision of these terms.

21.

Missing Item - You are required to report missing item in your package within 24 hours after you have received the package. We will not entertain any request if more than 24 hours after you have received the package.

22.

Modification - i-Pmart reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to i-Pmart, or to any portion of i-Pmart, for any reason whatsoever; and (2) to interrupt the operation of i-Pmart, or any portion of i-Pmart, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

23.

Non-acceptance of Order - Order acceptance and the completion of the contract between you and us will take place on the dispatch of the Products ordered to you unless we have notified you that we do not accept your order.


Non-acceptance of an order may be a result of one of the following:

  • The product that you have ordered is unavailable in stock
  • Our inability to obtain authorization for your payment
  • The identification of a pricing or product description error
24.

Order Cancellation


Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged by the credit card company which is non refundable.


If you decide to cancel your orders twenty four (24) hours after your order has been confirmed and prior to shipment, we shall deduct a minimum of RM 50.00 from your payment as administrative fees in addition to the transaction fees charged by the credit card company. The balance after deduction of the administrative fees and the transaction fees will be refunded to you.


ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER. WE WILL NOT REFUND YOUR PAYMENT EVEN IF YOU RETURN THE PRODUCTS TO US.

25.

Our Policy on Out of Stock Items


Scenario 1:
All the products were in stock when your order was confirmed, but after your payment was confirmed, one of the products in your order went out of stock.

In this case we will ship all the in-stock products that you have ordered first and for products which are out of stock, we will ship it to you immediately once the next shipment of stock arrives or we will refund to you for those items out of stock.


Scenario 2:
The product was already out of stock when you made the order.

In this case we will ship all products in the order only when the new stock for the out of stock product arrives However, in some situations we might ship the products that are available first.

26.

Payment :
i-Pmart accepts various payment method options. Click here to view the list of acceptable payment methods.

27.

Privacy Policy


Your privacy is important to us. We believe that by respecting your privacy we will earn the opportunity to build a lasting relationship with you, your business, your clients and your staff. Any information you provide to us will only be used for the purpose for which it was intended. We collect your information primarily for proof, contact and billing purposes. Under no circumstances will your information be shared with, or sold to, or disclosed to any third party, except where required by law. This Privacy Policy applies only to information gathered in connection with i-Pmart's consumer credit card accounts used for transactions at i-Pmart and applications for those accounts.

In order to enhance our ability to provide you with the best services, opportunities, and choices possible, we collect, use, and share certain information about you. This policy explains what information we collect and with whom we share it with. The practices described in this policy are applicable to current and former customers and consumers who do business with us. The policy also explains how we protect the security and confidentiality of our customer's information.

  • Information we collect and sources of information.
    We may collect information about some of your personal details and documents, (such as, address, copy of credit card statements, identification, etc) to help us process the order in which you've made, and for us to assure and prove that you are the person paying for the products.
     
  • Information we share with service providers or joint marketers.
    We may disclose some of the information we collect, to companies that perform services on our behalf, including those who assist us in selling, billing, shipping and responding to customer inquiries. We may provide that information to others who perform marketing services for us and to financial institutions with whom we jointly offer financial products or services, subject to any requirements and restrictions of applicable law.
     
  • Security and confidentiality of your information.
    We restrict access to nonpublic personal information about you to those employees who need to know in order to provide products and services to you. We maintain physical, electronic, and procedural safeguards that comply with federal and state law standards to guard your nonpublic personal information.
     
  • Order and Credit Card Information
    i-Pmart uses WorldPay, a third-party provider of e-commerce solutions, to power the i-Pmart store and in doing so, collects information about users, including credit card information. When a user purchases a product from the i-Pmart store, WorldPay provides information about the customer, including name, address and email address, to i-Pmart Network. i-Pmart Network uses this information as set out in the end user agreement, agreed to by purchasers at the time of purchase. In particular, i-Pmart Network uses the information to license the software to you, support the software and send you information about updates, upgrades and new works or services provided by i-Pmart Network.
     
    WorldPay requests information from the user on the order form, viewed by the user as a page hosted on the WorldPay web server. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used as explained above. For example, if we have trouble processing an order, contact information is used to get in touch with the user.
     
    Your credit card information does not pass through the WorldPay sites under the terms of i-Pmart's agreement with WorldPay. WorldPay does not share credit card information with i-Pmart Network. WorldPay keeps your credit card information confidential and protect your credit card information through the use of industry-standard Secure Sockets (SSL) encryption technology.
     
28.

Refund Policy

  • Refunds will be given at the discretion of i-Pmart's management.
  • For you to receive your refund, you can expect a timeline between 14 - 30 working days upon refund confirmation. This is a standard internal procedure that is taken at i-Pmart to ascertain accurately the reason of the refund and  the processing time between departments.
  • We will refund you the full amount of the purchase excluding the processing fee / bank charges that was incurred for your purchase.
29.

Relationship - Nothing in this agreement shall create or be construed to imply any agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between you and us. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.

30.

Reporting Intellectual Property Infringements - If you believe that your intellectual property rights have been infringed, kindly email us at customercare@ipmart.com.my. Please note that only the intellectual property rights owner can report potentially infringing products to us.

31.

Safe and Secure Purchase


We at i-Pmart Network are concerned about the safety and security of our customer, and it is very important to us that our customer's have the comfort of feeling safe and secure whenever purchasing from us. This is why i-Pmart Network uses internet payment solutions such as Global Collect and Paypal.

  • Global Collect (http://www.globalcollect.com) is the world's premier Payment Service Provider of local e-payment solutions for international Customer and are committed to protecting your privacy as an internet user whenever you buy, or consider buying, products or services from us. i-Pmart Network uses Global Collect facilities in connection with payment by you using a credit or debit card (or possibly some other form of payment over the internet) and Global Collect processes payment on our behalf via internet. As such, Global Collect recognises their responsibility to keep confidential at all times any information about you which they acquire in connection with such a transaction, whether directly from yourself or throught i-Pmart Network. They protect your personal information on the Internet to an equivalent high standard to that which you would experience through any other channels of the bank, such as bank branches, cash machines or on the telephone.
  • Paypal (http://www.paypal.com) is committed to handling your customer information with high standards of information security. Your credit card and bank account information are stored only in encrypted form on computers that are not connected to the Internet. They restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. They maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. They test our security systems regularly and also contract with outside companies to audit our security systems and processes.
32.

Shipping And Handling - Orders will be charged packing and post based on the weight of the order. Packing and post costs will be added to your order total. Please note that due to varying size and weight of our products, and different postage rate to each country, the postage and packing costs will be calculated on an individual basis. Once your package has been shipped out, we shall not be held responsible/liable if any of the products are missing or damaged during shipping. i-Pmart recommends that you insure your packages and declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in shipping. Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a package that is returned because of an incorrect address.


The shipping cost that you paid does not includes tax and duties or any other extra charges impose by your local custom


  • If you have instructed us to create a lower value invoice for you and in the event that the parcel or package is lost during shipment, Fedex, DHL, UPS or any shipping agents shall only compensate on the lower invoice value for your order that you instructed us to put.
  • We reserve the right to put whatever amount of this order value in the shipping invoice if there is no request to change the order value or even if you have state an order value for us.
  • We do not entertain request for shipping packages in multiple parcels.
33.

Tax and Duty - Any taxes and import duties are not included. Please check your government policy on import duties and taxes before you proceed to purchase.


  • We shall not be responsible for any import taxes or duty under any conditions even if you have instructed us to change the invoice value or product description.
34.

Shipping Insurance - i-Pmart offers shipping insurance and you have a choice to insure your order as you wish during the check out process . Please click here for the term and condition of the shipping insurance if you have insure you order with us.

35.

Termination and Suspension - We may immediately issue a warning, suspend or terminate your use of i-Pmart and deny your access to all or part of the website or refuse to provide our services to you without notice if: (1) You are in breach of any part of the terms; (2) We believe that your actions may cause legal liability for us, you, or any other user.

36.

Warranty Terms:

After 7 Days, Within Warranty Period
Type of Warranty Where did you send it to Reshipment Charges? Reshipment Charges
Manufacturer's Authorised
Service Centre
i-Pmart Warehouse Local Customer Overseas Customer
Manufacturer Warranty

Borne by Customer
i-Pmart Warranty X

Borne by Customer
  • For warranty cases, all reshipment charges to send to i-Pmart Warehouse is borne by customer
  • For international customers, all charges pertaining to the reshipment, custom clearance, permits and any other charges is to be borne by the customer
  • For items with manufacturer warranty, customer is advised to liaise directly with the manufacturer’s authorized service centre. Only in specific cases, items with manufacturer warranty can be sent to i-Pmart for assistance and further action. Please check with the customer care for which items are applicable
  • For items with i-Pmart warranty, customer is required to send it to i-Pmart
  • Warranty cases are deemed for all purchases that exceed the 7 Days Return Policy
37.

1 to 1 Replacement


i-Pmart offers free "1 to 1 replacement" on all products items for the first 7 days upon receiving of goods (on manufacturer defects only).


38.

Return Policy (Applicable to Malaysia only)

Within 7 Days, Customer Satisfaction Policy

Reason For Return  Your Return Must Be As Follows:                             1 to 1 
Replacment
Reshipment Charges?
       
New Condition Sealed/Unopened
Condition
 Complete
(with accessories, original Package)
       Not    Damaged/
    Spoilt
Local Customer
Wrong item delivered to customer

Borne by i-Pmart
Wrong item ordered by customer

Borne by Customer
Item not as per website content

Borne by i-Pmart
Item not as expected

Borne by i-Pmart
Does not fit/compatable

Borne by i-Pmart
Damaged item

X

X

X

Borne by i-Pmart
Defective when received

X

X

Borne by i-Pmart

7 Days Return Policy applicable to all purchases, only for local customers. Item cannot be returned after 7 days from receiving it.

Which products are not eligible for return?

We will not accept returns for any of the following products:

Category

Non-returnable Products

Mobiles ,Tablets,
Consumer Electronics 
Computers, Laptops, GPS &  
Cameras

Apple's products (iPhone, iPad, iPod, iMac…) 
Electronic products with warranty activated or seal broken

Home Appliances

All of the product

Media, Game & Music

Periodical books, newspapers, magazines and journals 
Video tape, DVD, VCD, audio, video games, softwares or products of the same type 
E-books, E-journals, E-coupons, coupons

Other products

Clearance products / Promotion item
Free gifts 
Products exchanged from Premium program 

Apparel

T-Shirt, Jacket, Belt

 

How Refund Are Issued?

Most refunds are issued based on the payment method used at the time of purchase. You will still need to return your items within 14 days.

Late Refund Are Issued?

You can check the status of your refund in Your Orders. If your refund is not showing as refunded in Your Account, and the processing time for your payment method has passed, contact us for further assistance.

Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.
* Beyond 7 days, after the "Return Policy" has expired, customer will need to pay for the postage charges to send the item to us and also, any other charges that the supplier / service centre quotes for the repair of the item. Of course customer will be consulted first, whether to proceed with the repair or not. There will not be any 1 to 1 replacement beyond the 7 day return policy

 

39.

COD Coverage Areas By TA-Q-Bin:

STATE NAMEPOSTAL CODES
PENANG 10000, 10050, 10100, 10150, 10200, 10250, 10300, 10350, 10400, 10450, 10460, 10470, 10500, 10502, 10503, 10504, 10505, 10507, 10508, 10512, 10514, 10516, 10518, 10524, 10534, 10538, 10540, 10542, 10546, 10550, 10551, 10552, 10558, 10560, 10564, 10566, 10570, 10576, 10578, 10582, 10590, 10592, 10593, 10594, 10596, 10600, 10604, 10609, 10610, 10612, 10620, 10622, 10626, 10628, 10634, 10646, 10648, 10660, 10661, 10662, 10670, 10672, 10673, 10674, 10676, 10690, 10710, 10720, 10730, 10740, 10750, 10760, 10770, 10780, 10790, 10800, 10810, 10820, 10830, 10840, 10850, 10910, 10920, 10990, 11000, 11010, 11020, 11050, 11060, 11100, 11200, 11300, 11400, 11409, 11500, 11600, 11609, 11700, 11800, 11900, 11910, 11920, 11950, 11960, 12000, 12100, 12200, 12300, 13000, 13009, 13020, 13050, 13100, 13110, 13200, 13210, 13220, 13300, 13310, 13400, 13500, 13600, 13700, 13800, 14000, 14007, 14009, 14020, 14100, 14101, 14110, 14120, 14200, 14300, 14310, 14320, 14400
PERAK 30000, 30010, 30020, 30100, 30200, 30250, 30300, 30350, 30450, 30500, 30502, 30503, 30504, 30505, 30506, 30508, 30510, 30512, 30516, 30517, 30518, 30519, 30520, 30524, 30532, 30534, 30536, 30540, 30542, 30546, 30548, 30550, 30551, 30552, 30554, 30556, 30560, 30564, 30570, 30576, 30580, 30582, 30586, 30590, 30592, 30594, 30596, 30600, 30604, 30606, 30609, 30610, 30612, 30614, 30620, 30621, 30622, 30626, 30628, 30630, 30632, 30634, 30644, 30646, 30648, 30656, 30658, 30660, 30661, 30662, 30664, 30668, 30670, 30673, 30674, 30676, 30682, 30690, 30700, 30710, 30720, 30730, 30740, 30750, 30760, 30770, 30780, 30790, 30800, 30810, 30820, 30830, 30840, 30900, 30902, 30904, 30906, 30908, 30910, 30912, 30988, 30990, 31150, 31160, 31200, 31300, 31350, 31400, 31407, 31409, 31450, 31500, 31610, 31650, 31750, 32600, 32610, 34100
SELANGOR 40000, 40009, 40010, 40020, 40030, 40040, 40050, 40060, 40070, 40080, 40090, 40100, 40110, 40120, 40130, 40140, 40150, 40160, 40170, 40180, 40190, 40200, 40210, 40220, 40230, 40240, 40250, 40260, 40270, 40280, 40290, 40300, 40350, 40360, 40400, 40410, 40420, 40430, 40440, 40450, 40460, 40470, 40475, 40480, 40490, 40500, 40501, 40502, 40503, 40504, 40505, 40506, 40507, 40508, 40509, 40510, 40511, 40512, 40513, 40514, 40515, 40516, 40517, 40518, 40519, 40520, 40521, 40522, 40523, 40524, 40525, 40526, 40527, 40528, 40529, 40530, 40531, 40532, 40533, 40534, 40535, 40536, 40537, 40538, 40539, 40540, 40541, 40542, 40543, 40544, 40545, 40546, 40547, 40548, 40549, 40550, 40551, 40552, 40553, 40554, 40555, 40556, 40557, 40558, 40559, 40560, 40561, 40562, 40563, 40564, 40565, 40566, 40567, 40568, 40569, 40570, 40571, 40572, 40573, 40574, 40575, 40576, 40577, 40578, 40579, 40580, 40581, 40582, 40583, 40584, 40585, 40586, 40587, 40588, 40589, 40590, 40591, 40592, 40593, 40594, 40595, 40596, 40597, 40598, 40599, 40600, 40601, 40602, 40603, 40604, 40605, 40606, 40607, 40608, 40609, 40610, 40611, 40612, 40613, 40614, 40615, 40616, 40617, 40618, 40619, 40620, 40621, 40622, 40623, 40624, 4062
NEGERI SEMBILAN 70000, 70100, 70200, 70300, 70400, 70450, 70474, 70500, 70502, 70503, 70504, 70505, 70506, 70508, 70512, 70516, 70517, 70518, 70532, 70534, 70536, 70540, 70546, 70548, 70550, 70551, 70558, 70560, 70564, 70570, 70572, 70576, 70578, 70582, 70586, 70590, 70592, 70594, 70596, 70600, 70604, 70606, 70608, 70609, 70610, 70620, 70626, 70628, 70632, 70634, 70644, 70646, 70648, 70658, 70664, 70670, 70672, 70673, 70674, 70676, 70690, 71000, 71010, 71050, 71100, 71150, 71200, 71250, 71350, 71450, 71760, 71770, 71800, 71900, 71950, 71960
MALACCA 75000, 75050, 75100, 75150, 75200, 75250, 75260, 75300, 75350, 75400, 75450, 75460, 75500, 75502, 75503, 75504, 75505, 75506, 75508, 75510, 75512, 75514, 75516, 75517, 75518, 75519, 75525, 75532, 75536, 75538, 75540, 75542, 75546, 75550, 75551, 75552, 75560, 75564, 75566, 75570, 75572, 75576, 75578, 75582, 75584, 75586, 75590, 75592, 75594, 75596, 75600, 75604, 75606, 75608, 75609, 75610, 75612, 75618, 75620, 75622, 75626, 75628, 75630, 75632, 75646, 75648, 75662, 75668, 75670, 75672, 75673, 75674, 75676, 75690, 75700, 75710, 75720, 75730, 75740, 75750, 75760, 75900, 75902, 75904, 75906, 75908, 75910, 75912, 75914, 75916, 75918, 75990, 76100, 76109, 76110, 76200, 76300, 76400, 76409, 76450, 77007, 77008, 77009, 77100, 77300, 77309, 77400, 77409, 77500, 78009, 78100, 78200, 78300, 78307, 78309
JOHOR 79000, 79010, 79020, 79030, 79040, 79050, 79060, 79070, 79080, 79090, 79100, 79110, 79120, 79130, 79140, 79150, 79160, 79170, 79180, 79190, 79200, 79210, 79220, 79230, 79240, 79250, 79260, 79270, 79280, 79290, 79300, 79310, 79320, 79340, 79350, 79360, 79370, 79380, 79390, 79400, 79410, 79420, 79430, 79440, 79450, 79460, 79470, 79480, 79490, 79500, 79501, 79502, 79503, 79504, 79505, 79506, 79507, 79508, 79509, 79510, 79511, 79512, 79513, 79514, 79515, 79516, 79517, 79518, 79519, 79520, 79521, 79522, 79523, 79524, 79525, 79526, 79527, 79528, 79529, 79530, 79531, 79532, 79533, 79534, 79535, 79536, 79537, 79538, 79539, 79540, 79541, 79542, 79543, 79544, 79545, 79546, 79547, 79548, 79549, 79550, 79551, 79552, 79553, 79554, 79555, 79556, 79557, 79558, 79559, 79570, 79571, 79572, 79573, 79574, 79575, 79576, 79577, 79578, 79579, 79580, 79581, 79582, 79583, 79584, 79585, 79586, 79587, 79588, 79589, 79590, 79591, 79592, 79593, 79594, 79595, 79596, 79597, 79598, 79599, 79600, 79601, 79602, 79603, 79604, 79605, 79606, 79607, 79608, 79609, 79610, 79611, 79612, 79613, 79614, 79615, 79616, 79617, 79618, 79619, 79620, 79621, 79622, 79623, 79624, 79625, 79626, 79627, 79628, 79629, 79630, 79631
PAHANG 25000, 25050, 25100, 25150, 25200, 25250, 25300, 25350, 25500, 25502, 25503, 25504, 25505, 25506, 25508, 25509, 25512, 25514, 25516, 25517, 25518, 25520, 25524, 25529, 25532, 25534, 25536, 25538, 25540, 25546, 25548, 25550, 25551, 25552, 25556, 25558, 25560, 25564, 25570, 25576, 25578, 25582, 25584, 25586, 25590, 25592, 25594, 25596, 25598, 25600, 25604, 25606, 25608, 25609, 25610, 25612, 25614, 25620, 25622, 25626, 25628, 25630, 25632, 25644, 25646, 25648, 25656, 25660, 25661, 25662, 25670, 25672, 25673, 25674, 25676, 25690, 25700, 25710, 25720, 25730, 25740, 25750, 25990, 26150, 26180
TERENGGANU 20000, 20050, 20100, 20200, 20300, 20400, 20500, 20502, 20503, 20504, 20505, 20506, 20508, 20512, 20514, 20516, 20517, 20518, 20519, 20520, 20532, 20534, 20536, 20538, 20540, 20542, 20546, 20548, 20550, 20551, 20552, 20554, 20556, 20560, 20564, 20566, 20568, 20570, 20572, 20576, 20578, 20582, 20586, 20590, 20592, 20596, 20600, 20604, 20606, 20608, 20609, 20610, 20612, 20614, 20618, 20620, 20622, 20626, 20628, 20630, 20632, 20646, 20648, 20656, 20658, 20660, 20661, 20662, 20664, 20668, 20670, 20672, 20673, 20674, 20676, 20680, 20690, 20698, 20700, 20710, 20720, 20900, 20902, 20904, 20906, 20908, 20910, 20912, 20914, 20916, 20918, 20920, 20922, 20924, 20926, 20928, 20930, 20990, 21000, 21009, 21050, 21100, 21109, 21200, 21209, 21300, 21309, 22110
KELANTAN 15000, 15050, 15100, 15150, 15159, 15200, 15300, 15350, 15400, 15500, 15502, 15503, 15504, 15505, 15506, 15508, 15512, 15514, 15516, 15517, 15518, 15519, 15520, 15524, 15529, 15532, 15534, 15536, 15538, 15540, 15546, 15548, 15550, 15551, 15556, 15558, 15560, 15564, 15570, 15572, 15576, 15578, 15582, 15586, 15590, 15592, 15594, 15596, 15600, 15604, 15608, 15609, 15612, 15614, 15616, 15622, 15623, 15626, 15628, 15630, 15632, 15634, 15644, 15646, 15648, 15658, 15660, 15661, 15664, 15670, 15672, 15673, 15674, 15676, 15680, 15690, 15710, 15720, 15730, 15740, 15988, 15990, 16010, 16020, 16100, 16109, 16150
PUTRA JAYA &
CYBER JAYA
62000, 62001, 62002, 62003, 62004, 62005, 62006, 62007, 62008, 62009, 62010, 62020, 62030, 62040, 62050, 62060, 62070, 62080, 62090, 62100, 62110, 62120, 62130, 62140, 62150, 62160, 62170, 62180, 62190, 62200, 62210, 62220, 62230, 62240, 62250, 62260, 62270, 62280, 62290, 62300, 62310, 62320, 62330, 62340, 62350, 62360, 62370, 62380, 62390, 62400, 62410, 62420, 62430, 62440, 62450, 62460, 62470, 62480, 62490, 62500, 62501, 62502, 62503, 62504, 62505, 62506, 62507, 62508, 62509, 62510, 62511, 62512, 62513, 62514, 62515, 62516, 62517, 62518, 62519, 62520, 62521, 62522, 62523, 62524, 62525, 62526, 62527, 62528, 62529, 62530, 62531, 62532, 62533, 62534, 62535, 62536, 62537, 62538, 62539, 62540, 62541, 62542, 62543, 62544, 62545, 62546, 62547, 62548, 62549, 62550, 62551, 62552, 62553, 62554, 62555, 62556, 62557, 62558, 62559, 62560, 62561, 62562, 62563, 62564, 62565, 62566, 62567, 62568, 62569, 62570, 62571, 62572, 62573, 62574, 62575, 62576, 62577, 62578, 62579, 62580, 62581, 62582, 62583, 62584, 62585, 62586, 62587, 62588, 62589, 62590, 62591, 62592, 62593, 62594, 62595, 62596, 62597, 62598, 62599, 62600, 62601, 62602, 62603, 62604, 62605, 62606, 62607, 62608, 62609, 62610, 62611, 63000, 63100, 63200, 63300.
No more worry about package lost!
100% protection of your parcel amount
INSURANCE TERMS OF COVERAGE
The following outlines your agreement with IPmart.com , relating to your purchase of parcel insurance. IPmart.com agrees to provide you with the coverage set forth below in exchange for payment of the applicable premium.

I. WHAT THE INSURANCE INSURES:

Coverage applies only during transit from iPmart.com origins shipping point to your designated shipping destination, EXCEPT as hereinafter excluded. IPmart.com will not be liable for more than the declared value, actual cash value, cost to repair or replace, or per package liability limit, whichever is less. Maximum coverage amount available for an order is up to USD10,000. Your coverage becomes effective on the day it is shipped to you

II. THE INSURANCE DOES NOT INSURE:

  1. Coins, bullion, loose diamonds or stones, stocks, bonds, currency, deeds, evidences of debt, travelers checks, money orders, gift certificates, calling cards, lottery tickets, admission tickets, or any other negotiable documents.
  2. Loss from delay, deterioration, spoilage or contamination of perishable merchandise except when resulting from fire.
  3. Merchandise shipped on consignment, memorandum or approval unless shipped in fulfillment of an order or request.
  4. Plasma televisions or monitors.
  5. Loss, damage or non-arrival of any Package which:
    1. Is addressed, wrapped or packed insufficiently, incorrectly or contrary to Carrier's packaging requirements; or
    2. Bears a descriptive label or packaging which tends to describe nature of contents EXCEPT if shipped via Parcel Post and required by Postal Law and Regulations.
  6. Against loss or damage arising out of dishonesty on the part of you, your employees, a Certificate Holder or a Certificate Holder's employees.
  7. Against loss or damage caused by or resulting from:
    1. Hostile or warlike action in time of peace or war, including action in hindering, combating or defending against an actual, impending or expected attack by:
      1. Any government or sovereign power (de jure or de facto);
      2. Any authority maintaining or using military, naval or air forces;
      3. Military, naval or air forces; or
      4. An agent of any such government power, authority or forces;
  8. Any weapon of war employing atomic fission or radioactive force whether in time of peace or war;
  9. Insurrection, rebellion, revolution, civil war, usurped power, or action taken by governmental authority in hindering, combating or defending against such an occurrence;
  10. Seizure or destruction under quarantine or Customs regulations;
  11. Confiscation by order of any government or public authority or risks of contraband or illegal transportation or trade; or
  12. Nuclear reaction or radiation, or radioactive contamination, however caused. But if nuclear reaction or radiation, or radioactive contamination, results in fire, we will pay for the loss or damage caused by that fire.

III. CONDITIONS OF THIS INSURANCE:

  1. Coverage is contingent upon the Carrier being liable for loss, damage or shortage relating to a Package.
  2. The Deductible, if applicable, will be deducted from the amount of claim. You shall be entitled to and be responsible for collecting from the Carrier any part of the Deductible for which the Carrier is liable.
  3. The Insurer will not be liable if packages are not reported to iPmart.com and related premiums are not remitted.
  4. If a part of a pair or set is lost or damaged, this Insurance will only pay you a reasonable and fair portion of the total value of the pair or set and NOT the total value.
  5. This Insurance is void if you have intentionally concealed or misrepresented any material fact or circumstance relating to this insurance.
  6. CLAIM PROCEDURE
    1. You will electronically file claims with www.ipmart.com website at this link here: http://www.ipmart.com.my/main/myaccount_send_message.php
    2. On arrival of parcel, you are advise to take a clear and precise photo/picture of the parcel that shows the parcel weight together with the carriers (such as DHL, FEdex, USPS, UPS or with the post office delivery man or staff), this photo are required for you to submit together with the claim without which, the claim will void.
    3. Claims may not be later than:
      1. 2 days after the effective date of from receipt of the parcel.
    4. All damaged property for which payment (not repaid costs) or replacement has been requested or made must on request be returned to iPmart.com.
    5. A covered loss will be paid to you or your assignee within 14 business days of IPmart.com's receipt of all required claim documentation and requested damaged goods.
    6. Upon payment or replacement for loss or damage, your rights to recover from the Carrier, excluding amount equal to your deductible, are transferred to IPmart.com. You will assist us in every reasonable manner to secure recovery.
    7. If you have questions concerning a pending claim, please contact iPmart.com at +6082-242424 or http://www.ipmart.com.my/main/myaccount_send_message.php

IV. DEFINITIONS

  1. "Carrier" means the company or organization that the purchaser selects on the www.ipmart.com to deliver a Package to a purchaser.
  2. "Effective Date" refers to the date a parcel/package is shipped with a tracking number or registered number on the parcel.
  3. "Package/Parcel" refers to a single shipping unit bearing a single Carrier identification number and the contents therein. Banded boxes and pallets of boxes are considered one single Package.


Our customer service hours of operation (GMT +08:00)
Monday to Friday from 9:30AM to 6PM
We are closed on Malaysia public holidays

Customer Careline: +603-2787 7877
Email: customercare@ipmart.com.my
                                   
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