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Our Policy on Out of Stock Items

Scenario 1:


All the products were in stock when your order was confirmed, but after your payment was confirmed, one of the products in your order went out of stock.
In this case we will ship all the in-stock products that you have ordered first and for products which are out of stock, we will ship it to you immediately once the next shipment of stock arrives or we will refund to you for those items out of stock.

Scenario 2:


The product was already out of stock when you made the order.
In this case we will ship all products in the order only when the new stock for the out of stock product arrives However, in some situations we might ship the products that are available first.

CUSTOMER SERVICE
Our customer service hours of operation (GMT +08:00)
Monday to Friday from 9:30AM to 6PM
We are closed on Malaysia public holidays

Customer Careline: +603-2787 7877
Email: customercare@ipmart.com.my
                                   
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